Billing basics
Selects prices are the amount you pay, with no tax added. For Premiere Assistant, tax may be added at checkout depending on your country. For detailed tax questions, contact support.
Each account is for individual use and cannot be shared.
Annual plans save 20% for Selects and 17% for Premiere Assistant.
For full plan details and feature comparisons, see Selects app: plans and pricing and Premiere Assistant plugin: plans and pricing.
Upgrade your plan
You can switch to a higher plan at any time.
Go to the Cutback Dashboard > [Selects] or [Premiere Assistant] > [Plans].
Click the plan you want to upgrade to.
Click [Upgrade].
When you upgrade, your current plan ends right away and the new one starts immediately. You only pay the difference: unused days from your previous plan are automatically credited. Your billing cycle resets on the day you upgrade.
Downgrade your plan
You can switch to a lower plan at any time.
Go to the Cutback Dashboard > [Selects] or [Premiere Assistant] > [Plans].
Click the plan you want to downgrade to.
Click [Downgrade].
When you downgrade, your current plan stays active until the end of your billing period. Your new plan starts on your next renewal date.
Switch the annual subscription to a monthly one
Switching directly from an annual plan to a monthly plan by paying only the prorated price difference is not supported. To switch from yearly to monthly billing, cancel your current yearly plan (see "Cancel your subscription" below) and resubscribe when your subscription ends.
To switch right away, request a refund if eligible (refer to the refund policy below), or contact support at [email protected].
Switch the monthly subscription to an annual one
Go to the Cutback Dashboard > [Plans].
Click the banner at the bottom to switch to an annual plan.
When you switch from monthly to yearly, unused days from your current plan are credited, and you're only charged the difference. Your new plan starts right away.
Cancel your subscription
Cancel either product from the Cutback Dashboard. Your plan stays active until the end of the current billing period and will not renew after that.
The [Cancel subscription] button only shows when there is a paid plan on the account you're signed in with. If you can't find it, see "Why can't I find the Cancel subscription button?" in the FAQs below.
Go to the Cutback Dashboard.
Select your current active plan.
Click [Cancel subscription].
Request a refund
Refunds are available within 7 days of the payment date and only if no paid features have been used. If your request is approved, it will be processed within 1-3 business days.
Go to the Cutback Dashboard.
Open Invoices.
Click [Request Refund].
When you receive a refund, your plan is canceled immediately. You can resubscribe at any time to get access to paid features again. If you subscribed to the wrong plan, ensure you select the correct plan or product when resubscribing.
Update your payment method
Manage your card and billing details in the dashboard.
Go to the Cutback Dashboard.
Open Payment method.
Update or replace your details.
If a payment fails, verify your card information, check with your bank for declined transactions, and try a different payment method.
Edit your invoice details
You can edit your invoice details in the dashboard to control what appears on your Cutback invoices, including your company name, tax identification number, and billing address.
Go to the Cutback Dashboard > [Settings].
Click [Invoice details].
Fill in the fields you need, then click [Save changes].
You can also reach this page from your invoices: open Invoices and click [Edit invoice details] in the top right.
Every field is optional. Fill in only what you want shown on your invoice and leave the rest blank:
[Legal name]: the registered company or personal name for the invoice
[Tax identification number]: your value-added tax (VAT) number or another tax ID, entered exactly as it should appear
[Country]: choose from the dropdown
[Address line 1] and [Address line 2]: your street address
[City], [State / Province], [Postal code]: the rest of your billing address
Note: Changes apply to future invoices only. An invoice that has already been issued cannot be updated or reissued, so add your details before your next payment.
Payment system issue
If you run into a payment system issue, contact support, and a representative will help you resolve it.
Check Usage
Check your current usage in Dashboard > Premiere Assistant/Selects > Usage.
Delete your account
To permanently delete your Cutback account, go to Settings in your dashboard.
Go to the Cutback Dashboard > [Settings].
Click [Delete account].
Caution: Deleting your account is permanent and cannot be undone.
Note: If you sign in with Google Sign-in after deleting your account, Cutback will automatically create a new account with that email address. To keep your account deleted, do not sign in again with Google Sign-in.
FAQs
How do coupons work?
Coupons are applied automatically at checkout, with the highest discount applied first. Only one coupon can be used per payment. If you have issues with a coupon, contact support.
Does Cutback support installment payments?
No, installment payments are not supported.
I paid for a plan, but my features or usage aren't showing up. What should I do?
Make sure you're logged in with the account you used to pay. You can check your active plan anytime in the Cutback Dashboard. If you see a charge on your payment card but your plan is still inactive, capture a screenshot of the charge from your bank statement and a screenshot of your Plans page in the Cutback Dashboard. Contact Cutback support with these screenshots for further investigation.
Premiere Assistant
Click [Menu] in the left panel to see your currently logged-in email address.
Check that this email matches the account you paid with.
If it doesn't match, click [Log out] at the bottom.
Log back in with the account you used for payment.
Selects
On the Selects homepage, click your profile image in the top right corner to see your currently logged-in email address.
Check that this email matches the account you paid with.
If it doesn't match, log out and log back in with the account you used for payment.
Why can't I find the Cancel subscription button?
If you can't find the [Cancel subscription] button, there is no paid plan on the account you're signed in with. The button only shows when you select a paid plan you're currently subscribed to. It's usually one of two things.
You're on a free plan. The Selects Free plan and the Premiere Assistant free tier have nothing to cancel. They never charge you and never switch to a paid plan on their own. On a free plan, none of the plans on the [Plans] page has the [Current] tag.
You're signed in with a different email. The Cutback Dashboard only shows the plan for the account you're signed in with. If you paid with another email address, your plan won't show up here.
To check which one it is:
Check the email address at the top left of the Cutback Dashboard, under the logo. This is the account you're signed in with.
If it isn't the email you paid with, click [Logout] at the bottom of the left menu, then sign in with the email you paid with.
Go to [Selects] or [Premiere Assistant] > [Plans]. Your paid plan is marked [Current]. When it's selected, [Cancel subscription] shows at the bottom of the page.
If you're signed in with the email you paid with, your paid plan is marked [Current], and you still don't see [Cancel subscription], contact support at [email protected] and we'll help you cancel.
Do I need to cancel the Free plan? Will I be charged?
You don't need to cancel anything, and you won't be charged. Neither product switches you to a paid plan on its own.
What happens next depends on which product you're using:
Selects: The Free plan has no time limit. When your free credits run out, analysis and the AI features that use credits pause, and the editing tools keep working. Subscribe from the Cutback Dashboard if you want more credits.
Premiere Assistant: There is a free tier you can use for as long as you like, with no payment required. You only need to subscribe if you want access to features beyond the free tier.
Note: You don't need to add a credit card when creating a Cutback account for either Selects or Premiere Assistant.
Can I add my VAT or tax number to my invoice?
Yes, you can add your VAT or tax number to your Cutback invoice yourself. Go to the Cutback Dashboard > [Settings] > [Invoice details], enter it under [Tax identification number], and click [Save changes]. It appears on your future invoices. Invoices that have already been issued cannot be updated.
Can I get a VAT invoice?
VAT invoices are only available on the Enterprise plan, which requires a minimum of 5 seats. For all other plans, the invoice from your [Dashboard] is the only invoice Cutback provides, and you can add your company name, tax identification number, and address to it. See the "Edit your invoice details" section above. To download your invoice, go to Invoices.
For Enterprise plan inquiries, contact us at [email protected].
What if I subscribed to the wrong plan or product?
If you accidentally subscribed to the wrong plan or product, you can request a refund within 7 days of purchase, provided no paid features have been used. Follow the steps in the "Request a refund" section to cancel the mistaken subscription. Once refunded, you can subscribe to the correct plan or product from your dashboard.