If you see errors like "ERR_NETWORK_ACCESS_DENIED" or "ERR_CONNECTION_TIMED_OUT", the issue is likely related to your device or network settings.
Please try the following steps:
Check your internet connection
A stable connection is required.
We recommend an upload speed of at least 200 Mbps.
You can test your speed at https://fast.com.
Check your firewall and security settings
Your firewall, antivirus software, or VPN may be blocking Cutback.
Temporarily disable any security programs, firewalls, and VPNs.
After disabling, restart your computer and try again.
Try a different network
If you're using a shared or restricted network (e.g., corporate or proxy), try switching to a different internet connection.
If you see the following message:
"The Cutback plugin must be running and logged in to use this feature. If you have already started it, please wait a moment."
This likely means that you launched Cutback Browser instead of the actual Cutback plugin.
Close the current panel.
In Premiere Pro, go to the top menu: [Window] > [Extensions] > [Cutback]
This will launch the correct Cutback plugin.